Returns & Shipping Policy
Please review verified client reviews, ingredients, flavor, and science references BEFORE placing any order.
Due to the Influenza "the flu" and now COVID-19, we do not accept returns or exchanges unless the item you purchased was damaged during transit. If you receive a damaged item, please take a picture of the damaged item and email it to sales@immunizeLABS.com within 5 days of product sales delivery. Please note that we do not offer refunds and will only replace damaged or missing products with a limit of one replacement per order.
For any orders that are being shipped outside the United States the customer is responsible for any duties, taxes and other clearance charges that may be applied to the shipment. There will be no refunds for merchandise held by customs due to non-payment of charges or duties. Some countries do not allow the entry of certain products. We cannot advise on regulations and ask that the customer check the regulations before placing an order.
We are not liable for merchandise damaged by the carrier during shipping. All packages are insured up to $100 and it is up to the recipient to file a claim with the carrier. Please note that we are not responsible for the carrier’s decision on whether or not to accep a claim.
Undeliverable Orders, Incorrect Addresses
Please note that once an order has shipped, we are unable to change the shipping address. The customer is responsible for providing an accurate shipping address. If the address is marked as undeliverable by the carrier and sent back to us, the customer may ask for one additional reshipment to a corrected or alternate address. Please note that if the customer chooses to receive a refund instead the shipping fees cannot be refunded. For orders that were shipped with free shipping a flat fee of $15 will be deducted from the refund to cover shipping costs.
For all packages that are marked by the carrier as delivered but seem to be missing, the customer must file a missing package claim with the carrier and send us that information before we can consider any replacements (no refunds).